About
Businesses no longer have to rely on cold calling and purchased lists to get leads, which were frequently unproductive, in this age of technology advancements. Identifying potential clients who match your target demographic using digital databases is now considerably more efficient. All that remains is to reach out and obtain them as leads.
Process
Phase 1: Understand your company's needs. (Requirement Gathering)
We understand the job requirement from the client in details
1. Learn and understand your company’s structure and business approach
2. Define your needs (job description) and clear guidelines for our candidate search
3. Determine at when and how you wish to be updated
4. Set Time to Fill/Time to Hire schedule
Phase 2: Candidate Search.
The appropriate candidates from our database of job seekers and other sources
are searched
1. Extensive talent pool database
2. Network and referrals
3. Professional platforms
4. Specialized job groups
Phase 3: Candidate Selection & Initial Interview.
Line-up
1. Applicants are selected based on experience & portfolio
2. Interview schedule is set
3. Ranking through a tailor-made assessment grid
4. Initial report/ update
Phase 4: Qualities and Skills Evaluation
Face to Face Interviews & after interview assessment
1. Evaluation of skills
2. Evaluation of work ethics
3. Evaluation of attitude and temperament
4. Good-fit assessment
5. Final report/ update
Phase 5: Candidate Endorsement & Client Interview
1. Interview is set as per the availability of both client and candidate
2. ACE facilitates and takes note of client input and feedback
Phase 6: Final Selection & Job Offer
Client selects the appropriate candidate and gives joining date
1. ACE supports you with compensation package negotiation
2. ACE facilitates onboarding process
Service
1. Sales
• To act as an ambassador for the business, and promote the center and its products.
• To be responsible for making outbound calls on a daily basis using data provided.
• To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
• To convert the calls to new business leads.
• To achieve agreed personal and departmental targets captured from calling data provided.
• To inform potential clients of the company’s products and services.
• To gather relevant School and Corporate information.
• To use company databases to gain potential leads.
• To be proactive in identifying opportunities for new business.
• To input and maintain guest information onto the company database.
• To ensure guest satisfaction at all times. • To deal with telephone queries.
• To build relationships with colleagues and clients.
• To deal with clients in a professional manner at all times aligned to our brand values.
• To ensure service is prompt, polite and professional standards are kept.
• To assist with other departments as required.
2. People / Team
• To foster good relationships with all internal departments and cross-functional teams.
• To proactively support their manager by suggesting new ideas and questioning thinking where appropriate.
• To refer to senior team members for advice and support.
• To attend all staff meetings and training sessions as and when required.
• To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.
3. General Tasks
a. Monitoring the effectiveness of marketing campaigns to identify opportunities to improve performance
b. Increasing awareness of products or services through promotional events such as trade shows, seminars, or speaking engagements
c. Developing relationships with potential clients by building rapport with them over the phone or via email
d. Coordinating with other departments within the company so that all leads are followed up on and dealt with appropriately
e. Providing customer service to potential clients by answering questions about products and services offered by the company
f. Generating sales leads for businesses by identifying potential clients and encouraging them to purchase products or services
g. Creating and maintaining a database of potential clients by collecting contact information such as names and phone numbers
h. Maintaining relationships with potential clients by providing them with information about new products or services offered by the company
i. Identifying opportunities to generate leads through research, such as surveys or focus groups