About
Customer-focused representatives who efficiently answer calls and manage inquiries about your products and services. ACE Future provides individualized customer experiences that foster meaningful relationships and brand commitment.
Process
Phase 1: Understand your company's needs. (Requirement Gathering)
We understand the job requirement from the client in details
1. Learn and understand your company’s structure and business approach
2. Define your needs (job description) and clear guidelines for our candidate search
3. Determine at when and how you wish to be updated
4. Set Time to Fill/Time to Hire schedule
Phase 2: Candidate Search.
The appropriate candidates from our database of job seekers and other sources
are searched
1. Extensive talent pool database
2. Network and referrals
3. Professional platforms
4. Specialized job groups
Phase 3: Candidate Selection & Initial Interview.
Line-up
1. Applicants are selected based on experience & portfolio
2. Interview schedule is set
3. Ranking through a tailor-made assessment grid
4. Initial report/ update
Phase 4: Qualities and Skills Evaluation
Face to Face Interviews & after interview assessment
1. Evaluation of skills
2. Evaluation of work ethics
3. Evaluation of attitude and temperament
4. Good-fit assessment
5. Final report/ update
Phase 5: Candidate Endorsement & Client Interview
1. Interview is set as per the availability of both client and candidate
2. ACE facilitates and takes note of client input and feedback
Phase 6: Final Selection & Job Offer
Client selects the appropriate candidate and gives joining date
1. ACE supports you with compensation package negotiation
2. ACE facilitates onboarding process
Service
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
